Agreement between User and myholidays.com (MH)
This is the user agreement between the customer and the Company. The terms "we", "us" and "Company" refers to www.myholidays.com , its affiliates and/or their respective and "you" refers to the user/customer booking a reservation though us directly through this website, or indirectly through any of our affiliates through whom we provide services. All reservations you book through us are subject to the following terms, conditions and notices as they exist at the time the reservation is made. We reserve the right to change these terms, conditions and notices and you agree to accept and be bound by the terms, conditions and notices that are in effect at the time of your use of our website and facilities.
Use of this website
This website should be used only for the purpose for which it is intended. In particular, you agree that you will not make any unauthorized, false or fraudulent booking; that you will not attempt to interfere with the operation of this website, or alter or corrupt any data or software. The content and information on this website (including, without limitation, price and availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to MH. While you may make limited copies of your travel itinerary (and related documents) for travel or services purchased through this website, you agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from this website. In addition, whether or not you have a commercial purpose, you agree not to:
- access, monitor or copy any content or information of this website using any robot, spider, scraper or other automated means or any manual process for any purpose without express written permission of MH;
- violate the restrictions in any robot exclusion headers on this website or bypass or circumvent other measures employed to prevent or limit access to this website;
- take any action that imposes, or may impose, in the discretion of MH, an unreasonable or disproportionately large load on the MH’s infrastructure; or
- deep-link to any portion of this website (including, without limitation, the purchase path for any travel services) for any purpose without express written permission of MH.
You agree to immediately notify the COMPANY of any unauthorized use of this web site through e-mail or other modes of communication.
Intellectual property rights
All materials on this Website is protected by copyrights, trademarks, and/or other intellectual property rights. These materials are owned by MH or are used with permission from their owners or as otherwise authorized by law. Protected materials include, but are not limited to, the text, trademarks, source code, databases, logos, photographs, images, video clips, audio clips, designs, trade dress, and other materials contained in this Website. All rights are reserved, worldwide.
Users may download, print, or reproduce portions of MH’ materials for their personal, non-commercial use, and enjoyment. All other use of any material (including, without limitation, photographs, articles, press releases, software, comments, tables or charts, video clips, logos) on this Website is strictly prohibited. By way of illustration, such prohibited use may include the extraction, redistribution, republication, modification, broadcasting, sale, or otherwise making available of any of the information or material on this Website (in any format) to third parties. In addition to this restriction, you agree to comply with all copyright notices, information, or restrictions contained in any material accessed through this Website. Unauthorized use of this Website or any of the information or material contained on this Website is illegal and as such may give rise to, amongst other things, a claim for damages and may also be a criminal offence.
MH has try hard to ensure that all the information provided by the company, is correct, but MH neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data or information. MH makes no warranty, express or implied, concerning the website and/or its contents and disclaims all warranties of fitness for a specific purpose and warranties of merchantability in respect of services including any liability, responsibility or any other claim, whatsoever, in respect of any loss, whether direct or consequential to any user or any other person, arising out of or from the use of any such information.
MH shall act only as a booking agent on behalf of third party service providers, it shall not have any liability whatsoever for any aspect of the arrangements between the service provider and the user as regards the standards of services provided by the service providers. In no circumstances shall MH will be responsible for the services provided by the service provider.
MH makes reasonable commercial efforts to ensure that the description and content on every page of the website is correct, it does not, however, take responsibility for changes that occurred due to human or data entry errors or for any loss or damages suffered by any user due to any information contained herein. Also, MH is not the service provider and cannot therefore control or prevent changes in the published descriptions or oral representations, which are always based upon information provided by the service providers.
The carriers, hotels and other suppliers providing travel or other services for MH are independent contractors and not agents or employees of MH. MH is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom. MH has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority.
In no event shall MH be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, the use of this website or with the delay or inability to use this website, or for any information, software, products, and services obtained through this website, or otherwise arising out of the use of this website, whether based on contract, tort, strict liability, or otherwise, even if MH , has been advised of the possibility of damages.
You agree to defend and indemnify the Company, its affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by:
- you or on your behalf in excess of the liability described above; or
- by third parties as a result of :
- your breach of this agreement or the documents referenced herein;
- your violation of any law or the rights of a third party; or
- your use of this website.
You shall be solely and exclusively liable for any breach of any country specific rules and regulations and MH cannot be held responsible for the same.
Links to third-party sites
Our Website may contain links to other websites operated by third parties other than MH. Such links are provided for your convenience only. MH does not control such websites, and is not responsible for their contents under any circumstances. MH's inclusion of links to such websites does not imply any endorsement of the material on such websites or any association with their operators. Your correspondence or business dealings with or participation in activities such as but not limited to promotions found in or through such websites are solely between you and such parties. You agree that MH shall not be responsible or liable for any loss or damage of any sort incurred as a result of any such dealings or as a result of the presence of such links on MH website.
Software available on this website
Any software that is made available to download from this website ("Software") is the copyrighted work of MH and/or its suppliers. Your use of the Software is governed by the terms of the end user license agreement, if any, which accompanies or is included with the Software ("License Agreement"). You will not install or use any Software that is accompanied by or includes a License Agreement unless you first agree to the License Agreement terms. For any Software not accompanied by a license agreement, MH hereby grants to you, the user, a personal, non-transferable license to use the Software for viewing and otherwise using this website in accordance with these terms and conditions, and for no other purpose provided that you keep intact all copyright and other proprietary notices. Please note that all Software, including without limitation all Source code contained in this Website, is owned by MH and/or its suppliers and is protected by copyright laws and international treaty provisions. Any reproduction or redistribution of the Software is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible. Without limiting the foregoing, copying or reproduction of the software to any other service or location for further reproduction or redistribution is expressly prohibited.
You acknowledge that the Software and any accompanying documentation and/or technical information are subject to applicable export control laws and regulations of Qatar. You agree not to export or re-export the Software, directly or indirectly, to any countries that are subject to Qatar export restrictions.
MH reserves the right to change the terms, conditions, and notices under which this website is offered and you agree to accept and be bound by those terms, conditions, and notices that are in effect at the time of your use of MH website and facilities.
MH advise you to consult your local authorities and evaluate travel prohibitions, warning, announcements, and advisories issued by them before booking travel to certain international destinations. You may travel to certain destinations which involve greater risks than others, entirely at your risk as to cost and consequences.
By offering for sale travel to particular destinations, MH does not represent or warrant that travel to such point is advisable or without risk. MH does not accept liability for damages, losses, or delays that may result from improper documents for entry, exit, length of stay, or from travel to such destinations.
MH and or its Affiliates and their respective suppliers are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any air carriers, hotels or other suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. MH and its Affiliates and their respective suppliers have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re–routing or acts of any government or authority.
MH reserves its exclusive right in its sole discretion to alter, limit or discontinue the Site or any material posted herein, in any respect. MH shall have no obligation to take the needs of any User into consideration in connection therewith.
MH reserves its right to deny in its sole discretion any user access to this Site or any portion hereof without notice.
You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and with the supplier’s rules and restrictions regarding availability and use of fares, products, or services. You acknowledge that some third–party providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such supplier’s rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the applicable travel product or services, in your forfeiting any monies paid for such reservation(s), and/or in MH debiting your account for any costs we incur as a result of such violation.
No waiver by MH of any provision of these Terms and Conditions shall be binding except as set forth in writing and signed by its duly authorized representative.
If any dispute arises between you and MH during your use of our website or thereafter, in connection with and arising from your use or attempt to use this website, the dispute shall be referred to arbitration. The place of arbitration shall be in the State of Qatar. The arbitration proceedings shall be in Arabic/English language.
This agreement (and any other terms and conditions referenced herein) constitutes the entire agreement between you and MH with respect to this website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and MH with respect to this website.
Fictitious names of companies, products, people, characters, and/or data mentioned herein are not intended to represent any real individual, company, product, or event. Any rights not expressly granted herein are reserved.
Errors in pricing published on our website
In the case of any incorrect price or error in pricing information regarding the product or service listed herein due to typographical error, MH reserves the right to refuse or cancel any orders placed for the service listed at the incorrect price.
MH has made this facility available to you as a value-added service. Using this service, you can make your online booking/booking request for booking various services offered by MH. Your booking request will be processed for confirmation of prices and availability of services requested by you. Only on confirmation to you about the prices and availability, MH will be bound to provide you the requested services subject however to you making full payment and complying with the relevant terms and conditions. Any correspondence with, you prior to MH aforesaid confirmation, will not be treated as any acceptance of your request. The online booking of the products and services made available through this website is subject to availability and solely at the discretion of MH and/or its respective suppliers. Please ensure that all information given by you while booking is correct. For security reasons and to be able to advice you of any developments affecting your travel we need to be able to contact you by telephone and email and to have your correct address on record .If any or all of these contact details are not correctly given by you, we reserve the right to cancel the transaction at your risk and cost.
Flight Booking Terms
The total price displayed on our website includes all applicable taxes and service fees. It excludes all applicable airport taxes or other charges payable at the airport. You are required to pay the entire amount prior to the confirmation of your booking. Name entered in traveler's details should be exactly as per the passport. Name changes after booking are not allowed. There will be no refund for 'no-shows' or any partially unused flights. For any information regarding your Frequent Flyer miles or promotion/ tie-ups, please contact the airline directly. Kindly ensure that you have the relevant visa, transit visa (if applicable), immigration clearance and travel with a passport, with a validity of at least 6 months as on date of travel. To avail infant fares, an infant must be under 24 months throughout the entire itinerary you are booking. This includes onward and return journeys. If the infant is 24 months or above on the return journey, you will be required to make a separate booking using a child fare. Infants must be accompanied by an adult at least 18 years of age. MH is not responsible for any schedule change by the airline after issuance of the ticket, but will inform you of the same if informed by the airlines. It is advisable to reconfirm your flight timings 24 hours prior to your flight departure. MH will charge service fees for availing the MH Services. MH reserves the right to alter any and all kinds of transaction fees from time to time, without notice. You shall be liable to pay all applicable charges, fees, duties and taxes for availing the MH Services. MH reserves the right to cancel any booking made by any travel agent using promotional offers without any prior notice.
The passenger is required to check-in at least 3 hours prior departure for flights, else will be considered as a no show. As per the airline rules, the standard check-in time begins 3 hours before departure. Infants must have valid proof-of-age documents showing that the infant is under two years old. You need to carry appropriates travels permissions (Valid Passport, Visa, Immigration clearance etc.) done before departure. MH is not responsible for any issues related to documents (invalid or inappropriate travel documents).
Flight Ticket Amendments :
MH can assist you with amendments to most bookings. In some cases, though, you'll need to contact the airline directly. Every booking made on MH is subject to amendment charges charged by the airline, which may vary by flight and booking class. If you amend your booking, you will be charged the difference in fare, if any, applicable when the amendment is made. However if the new fare is lower than the original fare, difference in the amount will not be refunded. The rebooking charges as applicable will be collected by MH. In addition to the airline's amendment charges, MH charges amendment service fee as applicable. We'll collect these charges from you when we make the changes to your travel plans. We'll also collect the difference in fare, if any, applicable when the amendment is made. Depending on the airline's policy, some booked fares may not be amended. All amendments should be done at least 48 hrs (2 days) prior to departure date. Certain airlines do not allow any changes or cancellation within 48 hrs and treat the booking as a No Show.
Flights Cancellation Policy:
Every booking made on MH is subject to cancellation charges charged by the airline, which may vary by flight and booking class. Some booked fares may be non-refundable per the specific airline's policy. There will no refund in such cases. On top of the airline's cancellation charges, MH charges a service fee per passenger per journey for all cancellations. All cancellations should be done at least 48 hrs (2 days) prior to departure date. Certain airlines do not allow any changes or cancellation within 48 hrs and treat the booking as a "No Show". If you have done a 'Web/Tele Check-in' with the airline, get in touch with the airline for cancellation. MH will not be able to process the refund for the same and will not take any responsibility for the same. To cancel the tickets offline, call the customer care numbers +974 800 1900.
It is mandatory to contact us for all refunds, as the airline will not be able to refund your tickets booked at MH website. Processing times for cancellation and refund requests vary and shall be done within 7 to 15 days. Refund for partially utilized tickets (for eg:- only one sector flown & other sector cancelled) may take minimum of 25 to 30 working days up to 6 months depending on the Airline.
Insurance is a third party product and is subject to terms and conditions of the third party service provider. MH in no way be held liable to any deficiencies of service and/or in any dispute between the customer and the third party service provider. For any service related issues and/or any disputes regarding insurance needs to be settled directly with the third party service provider. In case of rescheduling of the ticket, MH re-issue the insurance as per the revised dates. In case of cancellation of the ticket, MH cancels the insurance and refund the insurance amount back to customer through the same mode of payment as used while booking the tickets on MH website.
Hotel Booking Terms
Hotels reserves the right of admission. Unmarried/unrelated couples may not be allowed to check-in. Similarly accommodation can be denied to guests posing as a Couple if suitable proof of identification is not presented at check-in. MH will not be responsible for any check-in denied by the hotel due to the aforesaid reason. No refund would be applicable in case the hotel denies check-in under such circumstances. Hotel may deny check in to guests providing Id Proof of the same city as the hotel itself. The hotel pictures/information on the website, including amenities and facilities are provided by the hotel / service providers. This information is for reference only. For any discrepancy that exists between the website pictures and actual settings, MH is not liable and responsible. The hotel might block your credit card for the amount of the booking as per the hotel's terms and conditions and MH shall not be responsible for the same. The primary guest must be at least 18 years old to be able to check into the hotel. Check-in time and check-out time is as per hotel policy & terms. Early check-in or late check-out request is subject to availability and the hotel might charge you extra for it. Please note that the check-in time is subject to change as per hotel policy & seasonality. Your stay does not include additional personal expenses like telephone charges, meals that aren't part of your meal plan, any hotel services you use (like laundry and room service) or tips. The hotel will charge you directly for these when you're checking out. It is mandatory for guests to present valid photo identification at the time of check-in. According to regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the hotel. The identification proofs accepted are Drivers License and Passport. Without valid ID the guest will not be allowed to check in. The hotel reserves the right of admission. Hotels may charge a mandatory meal surcharge on festive periods e.g. Christmas, New Year's Eve etc. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel. This site is for consumer use only. Any travel agent/tour operator/consolidator/aggregator should not use this site for individual/group bookings. In the event of bookings by any travel agent/tour operator/consolidator/aggregator through the Site are detected, the Company reserves the right to cancel such bookings immediately without any notice to such travel agent/tour operator/aggregator/consolidator. The various discounts and offers mentioned on the Site are applicable to the Consumer for the purposes of end use only.
Hotel Booking Cancelation Policy
The Cancellation Policies of the Hotels are dynamic and may change from time to time. The Cancellation policy of the Hotel may change in the interim period of booking and date of stay of the Guest. The Cancellation Policy prevailing at the time of check in/cancellation of the booking by the Customer will be the applicable policy. Hotels being booked may have their own cancellation policy and may charge user accordingly. In the event of Cancellation the money shall be debited from your credit card directly by the Hotel as per Cancellation Policy of the Hotel. Cancellations can be done online as well through our call-centre. Only those cancellation requests which are made either online or on the phone to our customer support team shall be entertained. MH shall not be liable to entertain any cancellation requests made directly to the hotel without intimating MH and also through any other medium including, but not limited to, SMS or e-mail. If you don't show up at the hotel, you'll still be charged the entire amount and hotel will debit the amount from your card directly. Bookings done under offers are not refundable.
Hotel Bookings Modifications and refunds
MH does not accept amendment request to the hotel reservation if the check in is within 48 Hours. MH does not support changes and modifications to online bookings once they're made. All the refunds shall be done by the Hotel directly to you and MH is not responsible to ensuring any refunds whatsoever. Your bank may debit its own separate charges from refunds made to your credit card or bank account.
Holidays Modifying or Amending
All requests for modifications and amendments to your booking must be directed to the Myholidays Customer Care Team, who will process the request. See the section “Payment & Cancellations” below for additional information with respect to cancelling a booking.
- In addition to any price difference and any change fee required by the vendor, Myholidays will charge QAR 100 as a service fee to amend or change an existing booking.
- Myholidays should be informed about the change request (3) days in advance of your confirmed travel date.
- It is not possible to change or modify a special event, theatre or show ticket. Sales of these tickets are final and cannot be amended once your original purchase is confirmed.
- All other date-change requests and amendments are subject to availability by our suppliers and/or service providers; Myholidays cannot guarantee the success of any change request.
- If you request a date change within three (3) days or less of your confirmed travel date, Myholidays will attempt to honour your request; however changes made three days or less from your original travel date may be subject to an additional fee. For multi-day and overnight tours, date changes made within seven (7) days of your confirmed travel date may also be subject to additional fees.
Holidays Payments & Cancellations
When you book a reservation for a Product through the Website, Myholidays collects your payment information and processes your payment as described below under “Payment Processing”. Myholidays accepts the following payment methods: Visa/Master Card credit cards, Debit Cards and Net Banking, Full payment is required at the time of making a reservation. Payment will be listed as MYHOLIDAYS Holidays on the bank statement.
No refunds are available once a tour or service has commenced, or in respect of any package, accommodation, meals or any other services utilized.
Cancelling a holiday booking is subject to the vendor cancellation policy and conditions, which may incur a cancellation fee, generally, MyHolidays service fee will apply on all cancelled reservations, as outlined below:
- Every holidays costing less than QAR250 will be non-refundable.
- Event, Attraction, Theatre, Show or Coupon Ticket-These are non-refundable in all circumstances.
- Gift Certificate-These are non-refundable in all circumstances.
- Myholidays charges a service fee for all cancellations of QAR 100.00
All refund requests for cancelled reservations must be submitted through MyHolidays, as the vendor will not be able to process the refund, therefore, it is mandatory to contact us for all refund requests, the refund process duration may take up to 15 business days.
You agree to defend and fully compensate MH and its affiliates and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature, including but not limited, to reasonable legal and accounting fees, brought by third parties as a result of:
- Your violation of any applicable law including but not limited to violation of intellectual property rights of a third party; or
- Your use of this Website.
- Most restricted ticket rules apply. When a ticket is booked with a combination of fares, the most Restrictive cancellation rule will apply.
- An additional administrative fee for rebooking’s/cancellations may apply if your booking is eligible.
- Tickets are nontransferable and name changes are not allowed. Other conditions, like no-show/Minimum/ maximum stay etc., may apply.
- Where applicable, local airport taxes will be collected at time of check-in.
- Checked baggage allowance varies as per airline rules and conditions, please reconfirm before departure.
- Please ensure passport and visa are valid for travel. You are responsible for complying with the laws, regulations, Orders, demands and travel requirements of countries or origin, destination and transit.
- Kindly reconfirm your flights at least 48hours prior to flight departure as flight timings may change.
- For further assistance please email us at email@example.com
P.O. Box: 9012,
Suhaim Bin Hamad Street,